Title: Site / Regional Technician,
Customer Service
Location: Rutherford, NJ
Work Shift : Multiple
Duties and Responsibilities:
• Quickly and efficiently resolve customer issues to
maintain maximum uptime.
• Maintain customer equipment by scheduling and performing
regular preventive maintenance inspections on equipment;
• Work with support personnel to install new equipment
and perform equipment upgrades,
• Properly control company assets by managing parts
inventory and on-site tools.
• Maintain an exceptional level of customer satisfaction
by communicating in a cooperative and supportive manner.
• Promptly review service updates/bulletins and take
recommended action on same, installation/retrofit instructions,
system machine schematics, etc.
• Continue to enhance value to company by staying technically
current, i.e. attending continuing education courses in such
areas as: networking and software, etc.
• Respond to emergency and non-scheduled calls for service
24/7 within established response time goals
• Provide technical support and training to less experienced
Site Technicians
• Look for new ways to improve the timeliness and quality
of the level of service provided.
• Be knowledgeable in customer processes and procedures,
including Sortplans, IMB requirements etc.
• Be knowledgeable in Postal regulations and paperwork.
Have a full understanding of the methods used for generating
paperwork and dispatching product.
Required Skills and Competencies:
• Flexible to work any shift
• Ability to travel with limited notice up to 20% of
the time
• Strong electronics/electrical background
• Solid mechanical knowledge
• Complete all company required documentation is a timely
manner
• Ability to apply software skills and knowledge to
our equipment
• Ability to use hand and power tools and measuring
equipment i.e. oscilloscopes, DMM, etc. Ability to read technical
drawing and documentation
• Full range of motion and unrestricted mobility.
• Ability to lift 50-75lbs.
• Good problem solving and troubleshooting skills
• Good time management skills
• Strong customer relations skills
• Clear and concise verbal and written communications
• Ability to carry out detailed written and verbal instructions
independently
• Ability to persuade/influence others in sensitive/confrontational
situations
• Basic computer skills: DOS, Windows, UNIX Microsoft
Office
Experience:
• High school graduate or equivalent
• 2 year degree or diploma in electronics/advanced mechanics/software
training
• 1+ years related industry/equipment experience
• Or equivalent combination of education and experience.
• Requires strong electronics background, understanding
of computer program functionality and software troubleshooting
skills. Associate degree a plus.
Additional Job Information:
• Shift work is required
• The site operates 6 day a week and most holidays
• Able to start immediately
To apply for this position send your resume to michelle@npisorters.com |