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Overall, how satisfied are you with the SERVICE provided by NPI?
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| Please rate our RESPONSIVENESS on the following items: |
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Were you able to contact us easily?
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If you were placed on hold, how satisfied were you with the time to speak with a representative?
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If you contacted us via e-mail, how satisfied were you with our response time?
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How satisfied were you with the TELEPHONE REPRESENTATIVE who answered your call:
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Professionalism and courtesy
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Ability to communicate clearly
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Treating you as a valued customer
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Overall handling of the call
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| Please rate our TECHNICIAN on the following items: |
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Explanation of the cause of the problem:
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Explanation of the work that was done to fix problem:
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Knowledge and Competence:
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Treating you as a valued customer:
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Overall performance:
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How likely would you be to recommend NPI Customer Service?
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Please rate your satisfaction with our RMA Process on the following:
¨ This Service Experience did not involve RMAs (please go to the next section) |
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Was your request for a RMA processed in a timely manner?
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Once you shipped your part to NPI, were you satisfied with the time it took to receive a new/refurbished part?
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Were you satisfied with the replacement part?
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Overall, how satisfied are you with the NPI RMA process?
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| Please rate your satisfaction with our NEW PARTS ORDER Process on the following: |
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Did you receive what was ordered or needed?
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Was your request for a new part processed in a timely manner?
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Were you satisified with the time it took to receive the new part(s)?
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| Please rate your satisfaction with NPI EQUIPMENT on the following: |
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Overall, how satisfied are you with you NPI equipment?
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If you were to buy additional equipment in the future, how likely would you be to buy from NPI?
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How likely would you be to recommend NPI to someone you know?
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Please indicate the name(s) of any staff person you would like to commend:
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| If you feel we fell short of meeting your service expectations, please describe the situation, include the name of the staff person involved and the date the incident occurred. |
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As a result of your experience with NPI, what service-related improvements can you recommend?
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Customer Feedback